Refund policy

Return and Refund Policy — Millie & CO

Thank you for shopping at Millie & CO. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in their original packaging.

To initiate a return, please contact us at ateliermillieanco@gmail.com with your order number and reason for return. We will provide you with instructions on how to proceed.

Non-Returnable Items

The following items cannot be returned: sale items, gift cards, and items that show signs of use or damage.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at ateliermillieanco@gmail.com with photos of the damage.