Delivery & Returns
Shipping Terms
Shipping for our Millie & CO items
- Shipping: $10 anywhere in Canada
- Free on orders of $150 or more*
*Free shipping applies to eligible orders of $150 or more. Some oversized items, including baskets and lighting fixtures, may be subject to an additional $19.95 shipping fee.
For items from our partner brands, shipping fees may vary depending on the supplier and product.
Shipping fees: Final shipping costs are calculated automatically at checkout based on the different items in your cart.
Delivery Times
Products from Millie & CO are generally delivered within 5 to 7 business days.
To offer you an even wider selection of products, we also work with trusted partner suppliers. If your order includes items from these partners, they may be shipped separately and arrive a few days apart.
Rest assured that every item is on its way to you. If you have any questions about your order, our team is always happy to help.
Other partner brands: The specific delivery times for each designer are listed directly on each product page. We invite you to review them before finalizing your cart.
Important information:
Order tracking: As soon as one of our partners ships your package, you will automatically receive a tracking number by email to follow its progress.
Pre-Order Items
Some items offered in our shop may be available for pre-order. The estimated delivery time is indicated on the product page at the time of purchase.
Please note that these timeframes are provided as estimates and may vary depending on production, availability, or our suppliers' delivery times. Delays beyond our control may therefore occasionally occur.
If there is a significant change to the expected delivery time, we will contact you to let you know.
When an order includes items that are immediately available and pre-order items, shipping may be done separately depending on product availability.
Return Policy – Millie & CO
At Millie & CO, your satisfaction is our priority. Here are the general return conditions applicable to your purchases.
Return Period
You have 14 days after receiving your order to contact us to initiate a return.
Conditions
- Items must be returned in their original condition, unused and in their original packaging.
- Sale items or final clearance items are not eligible for return.
Return Fees
Return fees are the responsibility of the customer, except in the following cases:
- Damaged or defective item: Millie & CO fully covers the return fees and will provide a replacement or a full refund.
- Wrong item received: return fees are our responsibility.
Procedure
Contact us at ateliermillieandco@gmail.com with your order number and the reason for the return. We will respond within 2 to 3 business days with return instructions.
Refund
Once the item has been received and inspected, the refund will be issued to your original payment method within 5 to 10 business days.
Important Note
Some items come from partner suppliers and may be subject to specific return conditions. These conditions will be communicated to you at the time of your return request.
Availability of Pre-Order Items
Pre-order items are ordered specially from our suppliers. Although we check their availability when they are listed online, an item may exceptionally become unavailable before our order can be confirmed. In this situation, we will contact you promptly to offer, according to your preference, a new delivery date, a replacement item, or a full refund.
Do you have any questions? Need decorating advice? Do you have a specific request? Write to us; we'll be happy to help you with your search!
Contact form
You can also reach us by email at ateliermillieandco@gmail.com